Frequently Asked Questions
Everything you need to know about our cutting-edge AR glasses and electronics.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy for electronics?
We offer a 30-day return policy. Items must be in their original packaging, include all accessories, and show no signs of physical damage to qualify for a full refund.
Do Rokid products come with a warranty?
Yes, all our electronic devices come with a standard one-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm in supported regions.
How can I track my package after it has shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are Rokid AR glasses compatible with my smartphone?
Our glasses are compatible with most devices that support USB-C DisplayPort Alt Mode, including various Android phones, iPhones (via adapter), and latest-generation laptops.