Returns & Exchanges

At Rokid, we want you to be completely satisfied with your AR experience. If you are not happy with your purchase, you may return your devices in original condition within 30 days of delivery.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the device in its original packaging, ensuring all accessories, cables, and manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label and drop off the package at an authorized courier location, keeping a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our technicians inspect the hardware to confirm it meets return criteria, we will issue a refund to your original payment method within 7-10 business days.